Returns Policy

We hope you love your Qwerky haul. But if you change your mind, we've got you. You have 30 days from your date of purchase to request a return on products bought from qwerkycolour.com.

The Quick Version

Returns are accepted within 30 days of your original purchase date.
A return label fee applies, paid by you.
Products must be unopened, unused and in their original packaging to receive a refund.
Applies to Singapore and Malaysia orders made on qwerkycolour.com
Exclusions apply (see below).

Return Exclusions

Opened or used products can't be returned for a change of mind, as hair colour is a personal care product.
Discounted purchases: if you bought with a discount or promo code, your refund will be the amount you actually paid for the item after the discount, not the original price.
Store credit: any store credit awarded on a purchase will be deducted when that purchase is refunded. If you've already spent it, the equivalent amount will be deducted from your refund.
Shipping fees you paid on your original order are non-refundable.

How to Return

Email us at hello@qwerkycolour.com with your order number, the item(s) you'd like to return, and your reason for returning. If the item is defective or damaged, include clear photos or video as proof.
Once your return is approved, we'll send you the payment details for the return label fee.
After we receive your payment, we'll send you a tracking number. Write it clearly on your return parcel.
Our courier will pick up the parcel from your address.
Once our warehouse team has received and inspected your item, we'll refund you to your original payment method. Your bank may take a few more business days to show it.

Exchanges

Want a different shade or product? Return your original purchase as per the steps above (unopened and in its original packaging), then place a new order for the item you want.

Defective, damaged or wrong items

We take pride in what we make, so if something's not right, we want to fix it. Within 30 days of your purchase, email us at hello@qwerkycolour.com with:

Your order number
A clear description of the issue
Clear photos or video of the product and its packaging

We'll review your request and get back to you as soon as possible. If we need the item sent back, we'll arrange the return label on us, and you won't be charged for the return. Depending on the issue, we'll make it right with a replacement or a refund.

Bought somewhere else?

If you bought Qwerky from Shopee, TikTok Shop or any other retailer, that platform's return and refund policy applies. Please contact them directly.

International orders

Due to shipping and customs restrictions, we can't process change-of-mind returns or exchanges for orders shipped outside Singapore/Malaysia. If your international order arrived defective, damaged or wrong, email us at hello@qwerkycolour.com and we'll make it right.